We Offer World Wide Shipping (We are Based in California, USA)
Free Shipping on orders over $100 within the Contiguous U.S.
We offer Free Economy Ground Shipping on all orders over $100 to U.S. contiguous locations placed on our website. When you select Free Shipping at checkout, we’ll ship your order with the most cost-effective shipping method. If you prefer a specific carrier, please select a paid shipping option instead of Free Shipping.
Note on Purchase Orders:
Free shipping is only offered for orders placed online, and paid by Credit Card/Debit Card, or PayPal on our website. You may place your Purchase Order online, and enter your PO # in the Last Name or Company field at Checkout, and this PO# will show on your Packing Slip. Free shipping does not apply to offline Purchase Orders sent by email. If you are a company or university and emailing us a Purchase Order, the shipping fee will be added onto your invoice. Alternatively, you may provide a shipping account for us to ship the order under.
Free shipping does not apply to orders of any international and non-contiguous U.S. locations, such as Alaska, Hawaii, all off-shore U.S. territories and possessions, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands.
Expedited Shipping
We offer expedited shipping via FedEx and UPS.
For all expedited shipping services, such as Overnight, Next Day, etc - While we will do our part to ensure the packages are received by the shipping carriers to meet the shipping cut off times, please note that once the package leaves our warehouse, we are no longer responsible for the delivery of the package. The shipping carrier is responsible for delivering your package.
Shipping Costs
If you select services other than "Free Shipping" during checkout, your order will be shipped per your selected shipping method, and the shipping fee will be added to your order. Shipping costs are provided by the shipping carriers and calculated based on shipping location, product dimensions and weight.
Checkout + (Package Protection & Free Returns)
When you checkout with Checkout Plus, your order will include free returns & exchanges and your package will be insured. If your package is lost, stolen, or damaged, we've got you covered. Learn more about our Return Policy here.
International Shipping
We ship worldwide. Please select your desired shipping service at checkout. Please read our international orders policy here.
SHIPPING FAQs
When will my order ship?
Orders placed online before 12PM (Noon) PST will be processed and shipped on the same business day. Orders placed after 12PM (Noon) will be processed and shipped the following business day. Orders placed on the weekend (Saturday and Sunday) and Federal Holidays will be processed on the following business day.
- Please note that transit times may vary during holidays when there is a surge of packages with the shipping carriers.
- To ensure your order is shipped as soon as possible and successfully, please double check that your shipping address is correctly entered.
How can I track my order?
Log into My Account to check the status of your order and your tracking number.
You will also receive an email with the tracking number once your order has shipped. Please allow for 24 hours for tracking updates to appear online with the shipping carrier.
When will Pre-Orders ship?
To get an expected shipping date for pre-orders, please send an email to sales@bolioptics.com with your Order Number.
How can I cancel my order before it ships?
After checkout, you have the ability to cancel your order on the Order Confirmation Page. If you need to cancel your order after you've left your page, log in to My Account and you can cancel the order there.
If your order has shipped, meaning you have received an email with a Status Update that your order has Shipped along with your tracking number, we are unable to cancel your order. Please email us as soon as possible, so that we can further assist you. If the order is already with the carrier, you can start a return for the item once you receive the package.
What if my tracking update shows "Delivered," but I haven't received my package yet?
Contact the shipping carrier it was shipped with (such as FedEx or UPS), or your local USPS Post Office (if the package was shipped with USPS).
Sometimes a shipping carrier can mark the package as delivered before it is actually delivered.
Lost/Delayed/Damaged/Stolen Packages
If you purchased Checkout+, and the package is lost, delayed, or arrived damaged, or stolen, you can file a claim on our website here. Please take photos of damages for proof for claims.
If you did not purchase Checkout+, BoliOptics is not responsible for lost packages, delays while the package is in transit with the carrier, damaged packages, or stolen packages. If you did not purchase Checkout+, you are responsible for filing a claim with the shipping carrier.
BoliOptics is not responsible for any packages that are delivered to the wrong address, if the wrong shipping address was provided at checkout.
If the package is returned back to us (Returned to Sender), we can reship the order to a different address, and the customer is responsible for the shipping fee.
