Refund policy
BoliOptics has a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To receive a 100% refund, items must be returned in New and Original Condition, with all parts, accessories, and original product packaging included.
- Products missing the original packaging or instruction manuals are subject to a 20% restocking fee.
- Products missing parts or accessories are subject to a higher restocking fee.
- Products damaged during use (scratched, chipped, parts broken), disassembled from the original manufacturing or tampered with, are not accepted for returns or refunds. Our return policy does not cover ordinary wear and tear or damage caused by improper use or accidents.
Exceptions / non-returnable items
Microscope slides, coverslips, and eye guards are non-returnable.
Items marked "Final Sale" are not eligible for return or refund due to change of mind.
Custom products (such as special orders) are non-returnable.
We cannot accept returns on gift cards.
We are committed to ensuring the quality of all our products. If you receive a final sale item that has an issue, please contact us as soon as possible, and we will resolve any issue on a case by case basis.
Damages and issues
Please inspect your order upon reception. If the item is defective, damaged or if you receive the wrong item, please submit a request here so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Returning the items
When packaging the return, protect the item and original packaging. We recommend using the original packaging materials to ensure the product is safe during return shipping.
If you do not have the original packaging materials, and there is extra room in the box, fill the extra space with padding (paper or shipping peanuts) so the product won't move around during transportation.
It can take up to 7 business days for an item to reach us once you ship it. Once we receive the item, it takes 5-7 business days to process the return.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@bolioptics.com.
If you have any questions, please an email us at sales@bolioptics.com
To Start a Return
You can start a return here.
Purchasers that opted in for Checkout+ will have free returns. Purchaser that opted out are responsible for all shipping fees for goods being returned or exchanged, including shipping fees for exchanged goods returned to purchaser.
If a returned item is deemed unsuitable for a return, BoliOptics reserves the right to refuse the refund.
If the product was not defective, customers are responsible for the return shipping label cost, if opted out of Checkout+.
To Start a Claim
You can start a claim here.
If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.
If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.
Please inspect your order when it arrives and file any claim within 30 days of the delivery date.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, without damages (scratches, dents, chips in the paint), and in its original packaging.