We offer World Wide Shipping (We are Based in California, USA)
Free Shipping within the Contiguous U.S.
We offer Free Economy Ground Shipping for all orders to any U.S. contiguous location. Free shipping does not apply to purchase orders of any international and non-contiguous U.S. locations. Non-contiguous U.S. locations include Alaska, Hawaii, all off-shore U.S. territories and possessions, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands.
BoliOptics ships orders with Free Shipping using FedEx Ground/Home Delivery, UPS Ground, USPS First Class Mail, and USPS Priority Mail. When you select Free Shipping, the shipping method used will be determined by us. If you have a shipping carrier preference, please select a shipping service other than Free Shipping.
We offer expedited shipping via FedEx and UPS.
For all expedited shipping services, such as Overnight, Next Day, etc - While we will do our part to ensure the packages are received by the shipping carriers to meet the shipping cut off times, please note that once the package leaves our warehouse, we are no longer responsible for the package. The shipping carrier will be responsible for delivering your package.
If you select services other than "Free Shipping" during checkout, your order will be shipped per your selected shipping method, and the shipping fee will be added to your order/invoice. Shipping costs are provided by the shipping carriers and calculated based on shipping location, product dimensions and weight.
We ship worldwide. Please select your desired shipping service at checkout. Please read our international orders policy here.
When will my order ship?
Once you place your order, you will receive an Order Confirmation sent to your email address. Orders placed online before 12PM (Noon) PST will be processed and shipped within the same business day. Orders placed after 12PM (Noon) will be processed and shipped the following business day.
To ensure your order is shipped as soon as possible and successfully, please check that your shipping address is correct.
Orders placed on the weekend (Saturday and Sunday) and Federal Holidays will be processed on the following business day.
Please note that transit times may vary during holidays when there is a surge of packages with the shipping carriers.
How can I track my order?
You will receive an email with the tracking number once your order has shipped. Please keep in mind that it may take 24 hours for tracking updates to appear online. You can also log into My Account to check the status of your order and your tracking number.
When will Pre-Orders ship?
To get an expected shipping date for pre-orders, please send an email to email@example.com with your Order Number.
How can I cancel my order before it ships?
If you need to cancel your order, please send an email to firstname.lastname@example.org as soon as possible with the Subject Line: CANCEL ORDER # (Your Order #).
Once your order has shipped, meaning you will have received an email with a Status Update that your order has Shipped along with your tracking number, we are unable to cancel your order. You may contact us to return the item once you receive the package.
What if my tracking update shows "Delivered," but I haven't received my package yet?
Contact the shipping carrier it was shipped with (such as FedEx or UPS), or your local USPS Post Office (if the package was shipped with USPS).
The shipping carrier will be able to assist you with tracking your package or any questions you may have.
Once your package is in transit with the shipping carrier, BoliOptics is not responsible for anything that may happen to your packages. The Shipping Carrier (FedEx, UPS, USPS etc.) is responsible for delivering your packages.
BoliOptics is not responsible for any packages that are lost, stolen, or delivered to the wrong address.
If the wrong Shipping Address is provided by the customer, and the order is marked Delivered by the Shipping Carrier, BoliOptics is not responsible for the shipment. If the package is returned back to us, we can reship the order to a different address for an additional shipping fee.
If your package/product is lost, delayed, or arrived damaged, visit the shipping carrier's website to request a lost mail search or file a claim.
Customers are responsible for filing claims and submitting any proof to the shipping carriers. BoliOptics is unable to file a claim on your behalf.