Shipping Policy

Shipping and DeliveryShipping and Delivery

We offer World Wide Shipping (We are Based in California, USA)

Free Shipping within the Contiguous U.S.
We offer Free Economy Ground Shipping for all orders to any U.S. contiguous location. Free shipping does not apply to purchase orders of any international and non-contiguous U.S. locations. Non-contiguous U.S. locations include Alaska, Hawaii, all off-shore U.S. territories and possessions, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands.

BoliOptics ships orders with Free Shipping using FedEx Ground/Home Delivery, UPS Ground, USPS First Class Mail, and USPS Priority Mail. When you select Free Shipping, the shipping method used will be determined by us. If you have a shipping carrier preference, please select a shipping service other than Free Shipping.

Expedited Shipping
We offer expedited shipping via FedEx and UPS.

For all expedited shipping services, such as Overnight, Next Day, etc - While we will do our part to ensure the packages are received by the shipping carriers to meet the shipping cut off times, please note that once the package leaves our warehouse, we are no longer responsible for the package. The shipping carrier will be responsible for delivering your package.

Shipping Costs
If you select services other than "Free Shipping" during checkout, your order will be shipped per your selected shipping method, and the shipping fee will be added to your order/invoice. Shipping costs are provided by the shipping carriers and calculated based on shipping location, product dimensions and weight.

International Shipping
We ship worldwide. Please select your desired shipping service at checkout. Please read our international orders policy here.

 

SHIPPING FAQs

When will my order ship?
Once you place your order, you will receive an Order Confirmation sent to your email address. Processing (the time we need to prepare your order) will begin immediately. If the product you purchased is in stock, orders placed online before 1PM PST will be processed and shipped within the same business day. Orders placed after 1PM will be processed and shipped the following business day.

To ensure your order is shipped as soon as possible and successfully, please check that your shipping address is correct.

Orders placed on the weekend (Saturday and Sunday) and Federal Holidays will not begin processing until the following business day.

When will Pre-Orders ship?
To get an expected shipping date for pre-orders, please send an email to sales@bolioptics.com with your Order Number.

How can I cancel my order before it ships?
If you need to cancel your order, please send an email to sales@bolioptics.com as soon as possible with the Subject Line: CANCEL ORDER # (Your Order #).

Once your order has shipped, meaning you will have received an email with a Status Update that your order has Shipped along with your tracking number, we are unable to cancel your order. You may start a Return once you receive the package.

How can I track my order?
You will receive an email with the tracking number once your order has shipped.
You can also log into My Account to check the status of your order. 


BoliOptics is not responsible for any damages or delays that may occur while packages are in transit with the shipping carriers. We are not responsible for packages that are lost or delivered to the wrong address by the shipping carrier. We are not responsible for stolen packages.

Customers are responsible for filing any claims and submitting any proof to the shipping carriers. BoliOptics is unable to file a claim on your behalf.

If your packages/products arrive damaged, you may file a claim with the shipping carrier on their website.
USPS - For packages that are shipped via USPS Priority Mail, USPS will only allow claims to be filed 15 days after the day in which BoliOptics shipped the package, and no more than 60 days after the shipped date. File a claim on the USPS website here.
FedEx - File a claim on the FedEx website here.
UPS - File a claim on the UPS website here.