Exchanges & Returns Policy
We offer a thirty (30) day inspection policy for returns. You have 30 days from receipt of your purchase in the mail to test and inspect the item. If the item does not fit your application or is not to your expectations, you may exchange or return the item within the 30 days. After 30 days, exchanges / returns will be accepted, but a 25% restocking fee will be deducted from the refund. Items returned after 60 days will not be accepted for exchange, return, or refunded.
If your item is damaged during shipping, please report these damages to the shipping company responsible, request a damage claim number from them, and forward it to us. Please also take pictures of the damages and email them to us. We will have the shipping company pick up the damaged package. Upon receipt of the claim number from you or the shipping company, we will ship your replacement items.
Wrong Items Received
If you received a wrong item or items are missing from your order, please take a picture of the received item and email it to us. Upon confirmation, a prepaid shipping label will be emailed to you for the return. Once this item is return-shipped, we will immediately ship you the correct item. Please note: any claim after 30 days of receipt will be handled as a warranty issue. Contact us right away if you did not receive the correct items with your order, or if anything is missing from your order.
Customized products & special orders not from our usual product line are non-returnable, non-exchangeable, and are final sale. If the wrong product was sent, you must notify us within 3 days of receiving the product. If the product was received defective or damaged, Boli Optics will notify the shipper/carrier if a claim needs to be filed. If no shipping claim is required, then it is the customer's responsibility to cover the return shipment to Boli Optics. Once received, Boli Optics or the factory/manufacture will inspect the product. If the product the customer received is defective during manufacturing, the customer will be sent a replacement at no cost.
Exchange & Return Instructions
If you are unsatisfied with your product for any reason, and would like to exchange or return an item, please follow the instructions below:
1. Log in to your account
Once you are logged in to your account, you will see "Orders" showing your order history.
Click "Return Items?" for the item you wish to return/exchange.
Please fill out the information on the next page.
You will receive a confirmation email for your return request.
Please mail back the item in the original box and packaging, along with the RMA number written on a piece of paper.
If the reason for the return was that the wrong item was received or the product was damaged, we will refund you the shipping.
If you contact us within the 30 day inspection period for an exchange / return, we will refund your entire purchase price, less our actual original shipping and handling costs and insurance.
2. Confirm that your item(s) follow these conditions.
Instruments must be received in new condition. Items that show marks, such as scratches, dents, etc., due to usage or misuse will not be acceptable for refund.
Items missing parts or accessories will not be acceptable for refund, or have at least 25% deducted from the refund amount.
3. Mail us your items.
Items returned must be received back with all original packing material and accessories that it was originally shipped in. Using other packaging may result in a 20% restocking fee deducted from your refund amount.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).