FAQs

Q: How do I get a formal quote or proforma invoice?

A: If you need a quote, please email sales@bolioptics.com

Please include the following information:
Bill To Address:
• Your/your company’s name
• Your email
• Your phone number
Ship To Address:
Please provide your full shipping information containing:
• You/your company’s shipping address
• Your phone number
(We do not ship to PO boxes)
Product SKU Number:
• What is the product’s SKU number?
Quantity:
• How many of each product would you like?
Pricing:
• The price will be shown as on the website. If you are planning to buy a product in bulk, we can offer you a discount.
• *Lowest Price Guarantee: We will price match any price online, for the same product, in new/unopened condition.
Voltage:
• If you require an international quote, please specify if you need a 110V or 220V.
 
We accept Purchase Orders here.
 

Q: I’m interested in a microscope and I’d like to see it. Can I come by your location to see it?

A: Yes. Please call us at (909) 930-3933 or email us at sales@bolioptics.com to make an appointment first.
We can unbox 2 products for you to see and demo. Please refer to our website for the specifications on other products you are interested in.
If you are not local—we offer a thirty (30) day inspection period (full money back guarantee) that begins on the date you take receipt of the product. If for any reason the product(s) does not suit your needs, please email us with your order number to request an RMA number for a refund within those 30 days (minus our original shipping and handling costs of shipping the product(s) to you). Read our Exchanges & Returns policy here.

 

Q: Where can I find the instructional manual for my product?

A: We provide online instructional manuals for our products. Please follow these steps here.
If you need additional assistance, call us at (909) 930-3933 or email us at sales@bolioptics.com

 

CHOOSING A MICROSCOPE

Q: I’m new to microscopes and have never used one before. I’m interested in getting a microscope, what should I be looking for?

A: The kind of microscope you should get depends on what you’d like to look at. What applications will you be using your microscope for?
If you are inspecting microscopic organisms like pond water, bacteria, you will want a compound, high power microscope that uses slides.
If you are inspecting opaque objects at lower magnification like stamps, coins, or bugs, you will want a stereo microscope with a top light.
Next, you should determine what kind of magnification you need for your application.
For coins, stamps, bugs: 5x – 45x
This enables you to see more surface area (larger field of view)
For bacteria, paramecium, microorganisms: 40x to 1000x
This enables you to see less surface area (smaller field of view)
The high power compound microscope allows you to magnify your specimen for closer inspection

Read our guide on How to Choose a Microscope here.

 

Q: I’m not sure what kind of microscope I need for my application. Can you make a recommendation?

A: Yes, we will gladly find the right microscope for you.
Please let us know what you’re looking for and email us at sales@bolioptics.com or call us at (909) 930-3933.
Please provide us with what you’re planning to look at/what applications you need the microscope for. Our microscope experts will make the best recommendations for you. We also offer a wide selection of microscope accessories and will help you select the best one for your application.

 

Q: Do you accept international orders?

Yes, we ship world wide. Boli Optics is dedicated to providing excellent customer service and expert advice internationally. We fully support our international customers with technical support and offer the same warranties on our products.

Please read our international orders policy here.

 

If you have questions or need assistance, please call us at (909) 930-3933 or email us at sales@bolioptics.com