FAQs


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For technical inquiries, please send us an email us at sales@bolioptics.com.

Q: Are BoliOptics parts/accessories compatible with my microscope?

We list our product measurements and specifics under the Specifications tab for each product. If you need additional information regarding compatibility, please email us with the following information:

1. The brand of your product
2. The model number of your product
3. The specifications, measurements, or dimensions of the part you currently have
4. A photograph of your product

 

Q: How can I set up Terms with BoliOptics?

If you are a business, school, or government organization, please email us the following documents:

1. Your company's official information, including contact information
2. Your W-9
3. Your company's bank information
4. Trade references
5. Payment Terms
(We offer Net 30 Day Terms. Terms will be determined based on your payment history with your trade references.)

 

Q: Does a product have special certifications?

We list the product certificates on our website, in the section underneath the Product SKU number.

Some new products have certificates, but are currently not shown on the website. Please send us an email at sales@bolioptics.com along with the Product SKU.

 

Q: How can I place a Pre-Order?

You can place a pre-order directly on our website. To find out when your Pre-Order will be shipped, please send us an email at sales@bolioptics.com, with the following information:

1. Product SKU Number
2. How many units you need
3. How soon you need the product

 

Q: How do I get a formal quote or proforma invoice?

A: Please see Request A Quote.

 

Q: Do you accept international orders?

Yes, we ship world wide. Boli Optics is dedicated to providing excellent customer service and expert advice internationally. Please read our international orders policy here.

 

Q: What is your Return Policy?

Please see our Return Policy here.

 

Q: Where is my package? How can I track my order?

We will e-mail you an order confirmation once the order has been processed, along with your tracking number.
You can also log into My Account to check the status of your order. 

 

 Q: Where can I find the instructional manual for my product?

We provide online instructional manuals for our products. Please follow these steps here.
If you need additional assistance, please send us an email us at sales@bolioptics.com with details of your question.

 

CHOOSING A MICROSCOPE

Q: I’m new to microscopes and have never used one before. I’m interested in getting a microscope, what should I be looking for?

The kind of microscope you should get depends on what you’d like to look at. What applications will you be using your microscope for?
If you are inspecting microscopic organisms like pond water, bacteria, you will want a compound, high power Biological Microscope that uses slides.
If you are inspecting opaque objects at lower magnification like stamps, coins, or bugs, you will want a Stereo Microscope with a top light.
Choosing Magnification:
 - For coins, stamps, bugs: 5x – 45x
   This enables you to see more surface area (larger field of view)
 - For bacteria, paramecium, microorganisms: 40x to 1000x
   This enables you to see less surface area (smaller field of view)
   The high power compound microscope allows you to magnify your specimen for closer inspection

Read our guide on How to Choose a Microscope here.

 

Q: I’m not sure what kind of microscope I need for my application. Can you make a recommendation?

Yes, we will gladly help you find the right microscope for your application.

Look through our Applications to see if any product suits your needs.

If you require assistance, please email us with the following information:
1. What will you be inspecting with the microscope?
2. Is the microscope for your workplace or personal use?
3. What specific features do you need?

We also offer a wide selection of microscope accessories and can help you select the best one for your application.