BoliOptics Return Policy
BoliOptics offers a thirty (30) day return window beginning on the date of your purchase.
To receive a 100% refund, items must be returned in New and Original Condition, with all parts, accessories, and original product packaging included.
- Products missing the original packaging or instruction manuals are subject to a 20% restocking fee.
- Products missing parts or accessories are subject to a higher restocking fee.
- Products damaged during use (scratched, chipped, parts broken), disassembled from the original manufacturing or tampered with, are not accepted for returns or refunds. Our return policy does not cover ordinary wear and tear or damage caused by improper use or accidents.
Microscope slides, microscope coverslips, and eye guards are non-returnable.
When packaging the return, protect the item and original packaging.
- We recommend using the original packaging materials to ensure the product is safe during return shipping.
- If you do not have the original packaging materials, and there is extra room in the box, fill the extra space with padding (paper or shipping peanuts) so the product won't move around during transportation.
Customers are responsible for the return shipping label cost, if the product was not defective.
It can take up to 7 business days for an item to reach us once you ship it. Once we receive the item, it takes 5-7 business days to process the return and refund.
If you have any questions, please an email us at sales@bolioptics.com
To Start a Return
1. Sign in to your account or Create An Account.
2. Once you are signed in to your account, click the "Start a Return" link below to submit your return request.
3. Once your return request is approved, we will email you with your Return Merchandise Authorization Number (RMA#) and return instructions.