Industry Standard Return Policy
BoliOptics offer a thirty (30) day inspection period for returns. The 30 days begin from the delivery date of your order to test and inspect the product. If the item does not meet your needs, please email us (email@example.com) within 30 days for an RMA (Return of Merchandise Authorization) number.
If you contact us via email within the inspection period for a return, you may be refunded the purchase amount, minus applicable deductions if any, which may include original shipping and handling costs, and a 25% restocking fee. Deductions and restocking fees will be assessed based on the condition of the product, and reason for return. Please follow the Return Instructions below.
Request an RMA Number
To request an RMA Number, please email us with a written request including your order or invoice number. Please include a detailed note regarding the reason(s) for the return, and the model number of the product(s) you wish to return. Once you have received an RMA number from our offices, you may return the item. Items returned without an RMA number will be returned to sender at the sender's expense, so please be sure to only send items back with an RMA number issued from us at BoliOptics.
In order to qualify for a refund, please ensure that your return fits the following conditions:
- Returns must be repackaged in the original shipping materials. Items must be returned in the original packing materials and received back in “like new” condition. Using other packing will result in a 20% restocking fee deducted from your refund amount.
- Instruments must be received in New Condition. Instruments showing marks, such as scratches and dents, etc., due to usage will not be acceptable for refund.
- All items and accessories must be returned. Items missing parts or accessories will not be acceptable for refund or have at least 25% deducted from the refund amount.
The product will be processed once it is received at our facilities. Items returned must be received back in the same, new condition with all original packing material and accessories that it was originally shipped in order to receive a full refund less shipping and handling cost. If this is not the case, a restocking fee starting at 25% will be assessed. Customers are responsible for all return shipping fees.
Reasons for Return
Items Damaged in Transit
If your item is damaged during shipping, please report these damages to the shipping company responsible, request a damage claim number from them, and forward it to us. Please take pictures of the damages and email them to us. We will have the shipping company pick up the damaged package. Upon receipt of the claim number from you or the shipping company, we will ship your replacement items.
If you think you have received a defective product(s), you must contact us within 30 days.
Wrong Items Received
If you received a wrong item or items are missing from your order, please contact us right away. Please take a picture of the received item and email it to us. Upon confirmation, a prepaid shipping label will be emailed to you for the return. Once the item is returned and received by us, we will immediately ship you the correct item.
You must notify us within 30 days of receipt if there is a problem with your order. Please contact us right away if anything is missing. Before reporting a missing item, please thoroughly check all of the packaging materials. Please check with the courier’s website to see if more than one box was shipped for your order, as they may arrive at different times.
Customized products and special orders not from our usual product line are final sale, meaning they are non-returnable and non-exchangeable. If the wrong product was sent, you must notify us within 3 days of receiving the product. If the product was received defective or damaged, BoliOptics will notify the shipper/carrier if a claim needs to be filed. If no shipping claim is required, then it is the customer's responsibility to cover the return shipment to BoliOptics. Once received, BoliOptics or the factory/manufacturer will inspect the product. If the product the customer received is defective during manufacturing, the customer will be sent a replacement at no cost.
Bulk returns of orders that require 5 or more items may incur a 20% restocking fee when returning for a refund, and will be evaluated on a case-by-case basis.
Non-Inventory and/or discounted items are final sale. You can return for refund if a non-inventory item is defective.