BoliOptics Return Policy
BoliOptics offer a thirty (30) day inspection period for returns. The 30 days begin from the delivery date of your order.
It can take up to 7 business days for an item to reach us once you return it. Once we receive the item, it takes 3-5 business days for the refund to be processed and 3-7 business days for the refund amount to show up in your bank account. Your return label will require you to return the item at your own expense.
Please ensure that your return fits the following conditions:
- Instruments must be received in New Condition. Instruments showing marks, scratches, dents, or chips in the paint, etc. due to usage are not acceptable for return.
- Returns must be repackaged in the original shipping materials. Items missing original packaging or items packed with other packaging may result in a 20% restocking fee deducted from the refund amount.
- All items and accessories must be returned. Products missing parts or accessories are not acceptable for return, and will have at least 25% deducted from the refund amount.
Request an RMA Number.
Please email us with the following info:
1. Your Name
2. The Product SKU(s), Name, and Quantity
3. Return Reason
Once you receive an RMA #, please ship your item to:
BoliOptics Returns Dept. RMA# (Your RMA#)
8762 Lanyard Court
Rancho Cucamonga, CA 91730 USA.
If you require a return shipping label, we may also email you a return shipping label, which will include the RMA Number on it. The return label will be deducted from your refund, depending on the reason for return.
Reasons for Return
Items Damaged in Transit
If your item is damaged during shipping, please report these damages to the shipping company responsible, file a claim, and forward it to us. Please take pictures of the damages and email them to us. Please ship the item back to us. Upon receipt of the claim number from you, we will ship your replacement items.
If you think you have received a defective product, you must contact us within 30 days to qualify for a return.
Wrong Items Received
If you received a wrong item or items are missing from your order, please contact us right away. Please take a picture of the received item and email it to us. Upon confirmation, a prepaid shipping label will be emailed to you for the return. Once the item is returned and received by us, we will immediately ship you the correct item.
Before reporting a missing item, please thoroughly check all of the packaging materials. Please check with the courier’s website to see if more than one box was shipped for your order, as they may arrive at different times. If there is a problem with your order, you must notify us within 30 days of delivery.
Return Shipping Cost
Customer is responsible for shipping charges for the following reasons: item size is wrong and does not fit, ordered by accident, ordered extra units by accident, changed my mind, item no longer needed, found a better price elsewhere.
Customized products and special orders not from our usual product line are final sale, meaning they are non-returnable and non-exchangeable. If the wrong product was sent, you must notify us within 3 days of receiving the product. If the product was received defective or damaged, BoliOptics will notify the shipper/carrier if a claim needs to be filed. If no shipping claim is required, then it is the customer's responsibility to cover the return shipment to BoliOptics. Once received, BoliOptics or the factory/manufacturer will inspect the product. If the product the customer received is defective during manufacturing, the customer will be sent a replacement at no cost.
Bulk returns of orders that require 5 or more items may incur a 20% restocking fee when returning for a refund, and will be evaluated on a case-by-case basis.
Non-Inventory and/or discounted items are final sale. You can return for refund if a non-inventory item is defective.
We are unable to do exchanges. If you no longer want your purchased item, please start a return and place an order online for the new item.